Store policy
Privacy
Effective November 8, 2026. This policy describes how KOVA Whisk handles information when you browse our website, place an order, contact us, or submit a verified review.
Information we collect
- Contact and order information, such as your name, email, phone number, shipping address, products, and order total.
- Messages you send to customer support.
- A public display name, rating, and review when you choose to submit a verified review.
- Basic technical information needed to operate and secure the website.
Payments
Payments are processed by Stripe. KOVA Whisk does not receive or store your complete card number. Stripe handles payment information under its own privacy terms.
How we use information
We use information to process and ship orders, provide tracking, respond to questions, prevent fraud, operate verified reviews, maintain business records, and comply with legal obligations.
When information is shared
We share information only as reasonably necessary with service providers that help us accept payments, create shipping labels, deliver packages, host the website, or comply with law. We do not sell your personal information.
Storage and security
We retain records for as long as reasonably needed for orders, support, accounting, fraud prevention, and legal requirements. No online system can guarantee absolute security, but we use reasonable measures and limit access to information.
Your choices
You may ask to review, correct, or delete certain information by emailing us. Some order and transaction records may need to be retained for legal or accounting purposes.
Children
Our store is not directed to children under 13, and we do not knowingly collect their personal information.
Policy changes
We may update this policy as our store or legal obligations change. The effective date above will show the latest revision.