Store policy

Terms & conditions

Effective November 8, 2026. By using this website or placing an order, you agree to these terms.

Store and products

KOVA Whisk sells packaged matcha within the United States. Product appearance may vary slightly from photographs. We may update descriptions, availability, prices, shipping charges, or purchase limits when needed.

Orders and payment

Your order is accepted only after successful payment and confirmation. Payments are processed securely by Stripe. We may cancel or refund an order because of inventory, pricing errors, suspected fraud, shipping restrictions, or other reasonable business concerns.

Accuracy of information

You agree to provide current and accurate contact, payment, and shipping information. You are responsible for reviewing your order before payment.

Shipping, returns, and refunds

Orders are also governed by our Shipping Policy and Returns & Refunds Policy.

Product information

Website content is provided for general product and preparation information. It is not medical advice and is not intended to diagnose, treat, cure, or prevent a disease. Ask a qualified healthcare professional about personal health, medication, pregnancy, caffeine, or dietary concerns.

Reviews and submissions

If you submit a review, you grant KOVA Whisk permission to display it on the website. Reviews must be honest, relevant, and free of private information, unlawful content, harassment, or infringement. We may remove content that violates these rules.

Website use

You may not misuse the website, interfere with its operation, attempt unauthorized access, copy brand assets for commercial use, or use the website for unlawful activity.

Disclaimer and limitation

To the extent allowed by law, the website is provided as available without warranties beyond those that cannot legally be excluded. KOVA Whisk is not responsible for indirect or consequential losses resulting from use of the website or events outside our reasonable control.

Governing law

These terms are governed by the laws of the State of Michigan and applicable United States law, without limiting any consumer protections that apply to you.

Changes

We may update these terms by posting a revised version with a new effective date. Continued use after an update means you accept the revised terms.