Store policy

Shipping

Effective November 8, 2026. This policy explains how KOVA Whisk prepares and ships orders within the United States.

Order preparation

Orders are normally prepared within 1–2 business days. Business days do not include weekends or U.S. holidays. During launches or unusually busy periods, preparation may take longer.

Shipping cost and delivery estimate

Standard U.S. shipping is shown in your bag and confirmed at Stripe checkout. Our current standard rate is $5.99. Estimated carrier transit is 3–5 business days after shipment. Delivery dates are estimates, not guarantees.

Tracking

When your shipping label is created, we will send tracking information to the email provided at checkout. Tracking can take up to 24 hours to begin updating after the package is handed to the carrier.

Shipping address

Please review your address carefully before paying. Contact kovawhisk@gmail.com as soon as possible if it needs correction. We cannot guarantee changes after an order begins processing. Customers are responsible for additional shipping costs caused by an incorrect or incomplete address.

Delays, loss, or damage

Carrier delays may occur because of weather, holidays, or other events outside our control. If tracking shows an unusual delay, delivery to the wrong location, or damage, email us with your order details so we can help investigate.